Ordering and Shipping Information

Shipping rates and times

We will send your order to your address of choice, whether it is your home address or your work address.

We ship to all U.S. states. 

Shipping rates are computed on checkout.

* Delivery may take between 3-7 business days 


PLEASE NOTE:

Delivery time may be longer than normal during sale periods and promotions.

You will receive order confirmation once billing and credit information have been authorized and verified. You will also receive shipping confirmation once your order leaves the warehouse.

Please note that all orders are subject to verification.


Multiple shipments

Bear in mind that in some cases your purchase may include various deliveries so you will receive your orders on different dates.

In such cases, you could see either the articles included in each delivery and its delivery time at the checkout page: from 4 to 7 or from 10 to 18 business days.

 

Order tracking

You can query the status of your order at any time in My Orders in the My Account section. If you are not registered at WODToys.com , you can access directly in the Orders section. In this case, you will have to enter your e-mail address and order number.

** Orders will be processed 1 business day after we receive your payment.


"I still have not received my order"

If your purchase has not arrived by the delivery date, check your e-mail as it is likely that you have received an e-mail informing you that the order has left our warehouse.

Remember you can query the status of your order at any time in My Orders in the My Account section. If you are not registered, go to the Orders section and enter your e-mail address and order number.

Please note that during sale periods and promotions, delivery dates may be longer.


"The items received are incorrect or are defective"

If you have received an item which is defective or different to the one purchased, we will refund these items and the proportional part of the original delivery costs for the defective item as soon as we receive them at our warehouses and inspect the condition of the item. Restrictions may apply.

In these cases, returns or exchanges must be returned via Standard, Ground or Regular shipping method. Please remember to include the receipt for the delivery costs of the refund.

Note that WODToys will not reimburse the proportional part of the delivery costs incurred when returning the merchandise via Express, Overnight or 2 Day Shipping.

To process the return, kindly contact our customer service for assistance.

Cannot find it? Access the My Orders section of My Account, select the order and print the 'Returns Form'. If you still have not registered, go to the Orders section and enter your e-mail address and order number.


"I have not received all the items in my order"

Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.

Remember that your purchase may have included various deliveries which will be received on different dates. Check your purchase confirmation e-mail to see if it applies.

If you have not received any e-mail and your purchase did not have various deliveries, contact Customer Services and will we reply to you as soon as possible.